Shipping policy

1. Order Processing
All orders are processed after payment confirmation. Orders are typically prepared and dispatched within our normal business hours. Processing times may vary depending on product availability, order volume, and operational conditions.

2. Estimated Delivery Time
Our standard delivery timeframe is within 24 hours from order confirmation for most locations. However, this timeframe is an estimate only and is not guaranteed.

Delivery times may vary due to factors beyond our control, including but not limited to:

  • High order volumes

  • Traffic conditions

  • Weather conditions

  • Public holidays

  • Security situations or force majeure events

  • Delays caused by third-party courier services

  • Incorrect or incomplete delivery information provided by the customer

We reserve the right to extend delivery times when such circumstances occur.

3. Delivery Areas
Delivery is available to selected locations within the country. Certain remote or restricted areas may require additional delivery time or may not be serviced.

4. Customer Responsibility
Customers are responsible for providing accurate and complete delivery information, including address and contact details. If incorrect information is provided, delivery delays or additional charges may occur.

Customers must ensure that someone is available to receive the order at the delivery address. If the delivery attempt fails due to customer unavailability, the order may be rescheduled or cancelled at our discretion.

5. Delivery Delays
While we aim to deliver orders promptly, we shall not be held liable for any delay in delivery caused by circumstances beyond our reasonable control.

Delivery timeframes are provided as good-faith estimates only and do not constitute a legally binding guarantee.

6. Risk Transfer
Responsibility for the products transfers to the customer once the order has been delivered to the address provided during checkout.

For perishable items, customers are responsible for proper storage immediately upon delivery.

7. Order Issues
Customers must notify us within 24 hours of delivery if any item is missing, damaged, or incorrect. Claims made after this period may not be eligible for review.

8. Right to Modify Shipping Policy
We reserve the right to modify this Shipping Policy at any time without prior notice. Updated versions will be published on our website and will become effective immediately upon posting.