Terms of service

1. Introduction
Welcome to our online grocery store. By accessing or purchasing products through our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

2. Product Information
We strive to ensure that all product descriptions, images, ingredient lists, and nutritional information are accurate. However, product packaging, ingredients, and labeling may change without notice by manufacturers. Customers are responsible for reviewing product labels and information before consumption.

3. Allergy Disclaimer
Our store sells a wide range of food products that may contain or come into contact with common allergens including, but not limited to:

  • Nuts

  • Peanuts

  • Gluten

  • Soy

  • Dairy

  • Eggs

  • Sesame

  • Fish and shellfish

We do not guarantee that any product is completely free from allergens unless explicitly stated by the manufacturer. Cross-contamination may occur during production, packaging, or handling by third-party manufacturers.

Customers with food allergies, intolerances, or medical conditions are strongly advised to carefully review ingredient lists and consult with a qualified healthcare professional before consuming any product purchased from our store.

4. Customer Responsibility
By purchasing from our website, you acknowledge and agree that:

  • You are responsible for verifying that products are suitable for your personal dietary needs and health conditions.

  • You assume full responsibility for the safe handling, storage, preparation, and consumption of any product purchased from our store.

5. Limitation of Liability
To the maximum extent permitted by applicable law, our company, its owners, employees, suppliers, distributors, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • Allergic reactions

  • Food intolerances

  • Improper storage or preparation

  • Misuse of products

  • Reliance on information provided on the website

All products are sold “as is” without warranties of any kind except those required by law.

6. Third-Party Manufacturers
Many products sold on our website are manufactured by third-party suppliers. We are not responsible for errors, omissions, contamination, or ingredient changes made by manufacturers. Responsibility for product composition remains with the original manufacturer.

7. Health and Nutrition Information
Any health, nutrition, or dietary information provided on this website is for informational purposes only and should not be considered medical advice. Always consult a qualified medical professional before making dietary changes.

8. Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue items, or substitute products when necessary.

9. Pricing and Payment
All prices are subject to change without notice. Payment must be completed before orders are processed and shipped.

10. Delivery and Risk Transfer
Once an order has been delivered to the address provided by the customer, responsibility for the products transfers to the customer. Customers are responsible for proper storage, particularly for perishable items.

11. Returns and Refunds
Due to the nature of food products, returns may be limited. Refunds or replacements may be provided only in cases of damaged, defective, or incorrect products, subject to review.

12. Indemnification
By using our website and purchasing our products, you agree to indemnify and hold harmless the company, its owners, employees, suppliers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

  • Your misuse of products

  • Your failure to check ingredients or allergens

  • Your violation of these Terms of Service

13. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on the website and will take effect immediately upon publication.

14. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of the Republic of Lebanon.

15. Contact Information
If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.